Privacy Policy
Policy
We care about your privacy and your personal data, and therefore we comply with applicable legislation. Of course, we want to be transparent about how and when we store your information, for what purpose, and how the processing is carried out. All in accordance with GDPR.
When are my data processed?
Hooks Herrgård processes your personal data in one or more of the following situations:
When you purchase and/or inquire about one of Hooks Herrgård's services. For example, when you make a booking at our spa, restaurant, or hotel or if you choose to send a booking request via our website, chat, email, or phone.
From individuals or companies acting on your behalf regarding the purchase of one of Hooks Herrgård's services. That is, if someone makes a booking in your name or a company provides a name list for an upcoming conference and/or corporate event.
In the B2B market. For example, in a sales situation where you inquire about one of Hooks Herrgård's services and/or request a collaboration agreement.
Via browsers and cookies when you visit our website hooksherrgard.se.
In connection with the use of Hooks Herrgård's digital services. For example, when you purchase gift cards, packages, spa treatments, or book workout sessions via hooksherrgard.se.
When you choose to sign up for a membership at Hooks Herrgård Spa and when you choose to subscribe to Hooks Herrgård's newsletter.
What personal data is processed?
Name, personal identification number, phone number, golf ID, email address, IP address, card number, account number & address.
You may, at your own discretion, choose to provide Hooks Herrgård with personal data in addition to the general personal data that you assess may be relevant, either for security reasons and/or to enable Hooks Herrgård to tailor and customize our services for you. This information may include disabilities, allergies, medical conditions, and similar. This information is processed as sensitive personal data.
Hooks Herrgård only processes personal data that is adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed (data minimization). For example: when booking a spa, restaurant, and hotel, Hooks Herrgård processes the following personal data; name, phone number, email, and possibly card number.
Why are my data processed?
It is the specific service that determines which personal data Hooks Herrgård processes and the purpose of the collection. Hooks Herrgård's purposes for collecting personal data may include one or more of the following reasons:
Administration: To be able to deliver the services you have ordered from Hooks Herrgård, we use your personal data in various ways. The data is used for making a booking via our hotel, spa, golf, and/or restaurant and for processing the payment for the services you have ordered. If you have ordered a gift card or similar, the information is used similarly to deliver these services to you. Administration of your trip also includes the use of your information for accounting, settlement, and auditing, credit, or other verifications of payment cards, immigration, and customs control.
Customer care: We use your personal data to provide you with service if you contact us with questions, comments, or for example, complaints. We use your name and booking number to identify you and the services you have ordered/purchased. We use your contact details, such as email address and phone number, to contact you before, during, and/or after your stay with us.
Sending information: When you have booked or purchased one of Hooks Herrgård's services, we use your personal data to send booking confirmations and important information. Such mailings are sent to the email address or phone number provided during the booking.
If you have purchased one of our hotel packages, we will send out our Guest Survey after you leave Hooks Herrgård, where we ask you to answer questions about your stay to help us improve and develop our services. This mailing is sent to the email address provided during the booking.
Marketing and personalization: If you have signed up for Hooks Herrgård's newsletter, we use your personal data to send newsletters with offers to you and to tailor the content of the newsletter specifically for you.
Hooksherrgard.se uses cookies to determine who visits our websites, we use cookies to create demographic and user-related statistics. This allows us to customize and create content and services that match your and other users' wishes and interests. It may occur that visible personal data, such as IP addresses, are handled by cookies on Hooksherrgard.se. For this handling, in addition to our personal data policy, our cookie policy also applies.
Compliance with legal requirements: The processing of your personal data may also occur so that we can fulfill obligations under laws and regulations, for example, related to security and accounting.
Hooks Herrgård only processes your personal data for specific, explicitly stated, and legitimate purposes and cannot subsequently be processed in a manner that is incompatible with these purposes (purpose limitation).
Where is my data stored?
Where your personal data is stored depends on its purpose. Hooks Herrgård stores some of your personal data in our internal systems, but in addition to these, Hooks Herrgård also uses external suppliers of IT services, IT systems, payment solutions, surveys, newsletter distributions, etc. Hooks Herrgård has established internal regulations and instructions on information security and the processing of your personal data. The regulations include instructions and measures that protect your personal data from unauthorized disclosure and against unauthorized access or knowledge of your personal data. Hooks Herrgård has entered into data processing agreements with its suppliers in accordance with the new EU regulations for the processing of personal data. This data processing agreement secures and protects your personal data.
Hooks Herrgård protects your personal data and continuously takes measures to comply with the guidelines of "data protection by design and by default." Hooks Herrgård continuously evaluates the risks associated with the processing of personal data being carried out and takes necessary security measures to minimize those risks.
Contact details:
Hooks Herrgård Hotell AB
Org. no: 556238-6705
567 93 Hok
Phone: 0393-210 80
Email: info@hooksherrgard.se